EpoxyMaster warrants that for a period of 6 months after the date of purchase, EpoxyMaster brand products shall be complete and free of defects. EpoxyMaster brand products should only be used and/or applied in strict compliance with the mixing and/or application instructions found via our online webpage. EpoxyMaster brand products should only be used & applied for their directed purpose.
The concrete floor surface must be free of all contaminants, hydrostatic pressure and should also be mechanically profiled per specifications by using either a shot blaster and/or a diamond grinder in order to qualify for warranty. If the product proves to be defective within the warranty period, EpoxyMaster will provide solution to found defect at no charge to the purchaser, less the cost of shipping and handling. The EpoxyMaster product replacement can be satisfied upon the provision of the following criteria:
1. Receipt of sale or sale id number.
2. Photo evidence of surface preparation and/or mechanical profiling of surface to be coated. (IF APPLICABLE)
3. Photos of used EpoxyMaster product and of the surface to be applied before and after application. (IF APPLICABLE)
4. Return of packaging & unused EpoxyMaster material.
Upon receipt of these criteria to EpoxyMaster corporate headquarters, our quality control department will determine whether the circumstances fulfill the warranty. At no point and time does EpoxyMaster assume the responsibilities of any improper application.
This warranty does not cover damage due to physical abuse such as gouging, scraping, cracking from movement of pavement, nor does this warranty cover staining, discoloration or blistering due to prolonged contact with items such as: gasoline, oil, transmission fluids etc. Application limitations also include: premature usage of product before proper cure times, improper climate/atmospheric conditions, not providing enough mil thickness of product.
The only warranties that apply are previously described. There are no warranties that extend beyond the description on the face hereof. All implied warranties, including the warranties of merchantability and fitness for a particular purpose are excluded, meaning that such warranties do not apply to these goods.
Buyer's remedy under the warranty expressed above is limited to replacement of nonconforming goods (goods which do not meet our manufacturing or formulation specifications). EpoxyMaster shall have no liability for any damages beyond this, including any incidental or consequential damages.
Click Here to be directed to the EpoxyMaster warranty redemption center.