Before shipping your return or exchange, please call 1-888-376-9954 to get a Return Merchandise Authorization Number. All merchandise returned without a Return Merchandise Authorization Number (RMA) will be refused at the time of delivery.
All returns must be made within 30 days after purchase date, in original sealed packaging and are subject to a 5% restocking fee plus the cost of return shipping. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number (See Return Policy for RMA procedures). Please note: our Metallic Pearl Effect epoxy products are custom made, are non-returnable and you must allow up to 7 business days for the custom product to be manufactured.
Please allow 7-10 business days for your package to be delivered, before checking on status of returned merchandise.
All exchanges must be made within 30 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number (See above for RMA procedures).
Please allow 10-14 business days to receive new merchandise.
All customers who receive damaged merchandise must notify EpoxyMaster within 10 days of receipt. A Return Service Tag will be issued and upon notification or delivery from FedEx the replacement merchandise will be re-shipped, using the same service as originally shipped. The customer may upgrade the shipping service at an additional charge. For merchandise that is damaged without notification from FedEx, products may be re-purchased and shipped, for urgency by the customer. Upon notification from FedEx a credit will be issued for the damaged merchandise.
The re-shipping of merchandise may take up to 10-14 business days, including shipping time.
Questions? Call 1-888-376-9954 to speak with a service representative.